Emirates Central Cooling Systems Corporation (Empower) has registered 255,000 client-servicing transactions last year ranging from face to face client servicing in the branches, telephone calls and e-mail correspondences.

This is represents a breakthrough in the use of modern methods and techniques in managing day to day queries and transactions at Empower as the company has accommodated the increasing number of customers reflecting the expansion of its district cooling network in Dubai.

"In 2016, our client servicing department has seen significant development of advanced technologies in order to keep abreast of increasing demand. Through these technologies, we were able to cater to the needs of the year, which has seen a significant expansion in the demand of district cooling services across Dubai," said Ahmad Bin Shafar, Chief Executive Officer of Empower. "We firmly believe that we are making strong strides in responding to customers’ requirements, which has resulted in the recent figures that reflect the success of our team in achieving customers’ satisfaction as we continuously work on improving the services to our customers."

Empower currently operates more than 1,100,000 RT, providing environmentally responsible district cooling services to large-scale real estate developments, such as Jumeirah Group, Business Bay, Jumeirah Beach Residence, Dubai International Financial Centre, Palm Jumeirah, Jumeirah Lake Towers, Ibn Battuta Mall, Discovery Gardens, Dubai Healthcare City, Dubai World Trade Centre Residences and Dubai Design District, among others.