The Ministry of Housing in September received 8605 calls at the Ministry's Call Centre in September with an estimated increase of 21% compared with August.
The Ministry said that 33% of the total number of calls received focused on queries about criteria and mechanisms of availing from the social housing financing programme.
The Ministry said that the rate of quick response to citizens' calls of all the various sorts reached 97.35%. According to official statistics, the percentage of queries about housing services accounted for 57.1% of the total number of calls. Most calls focused on questions pertaining to the status of the housing application from the database, estimated date to become entitled to the service in addition to questions related to follow up of transactions of defrayal of three types: purchase, construction and repair housing loans.
The statistics indicated the increase on the rate of queries in September 2014 with an increase of 20% compared with August 2014. The increase in the number of queries comes in the light of the Ministry's programmed launched in October under the patronage of Deputy Prime Minister Shaikh Khalid bin Abdullah Al Khalifa. There has been a marked decrease in the number of complaints and suggestions thanks to the speedy procedures of the Ministry which had solved anticipated and/or recurrent complaints as well as the multiplicity of channels to receive complaints.