The Abu Dhabi City Municipality has revealed that its Call Centre received 15,460 calls from January up to the beginning of October 2017 covering complaints, suggestions, filed cases and general demands.

Most calls were related to Tawtheeq, an ADM tenancy contract documentation system, as well as complaints from residents, and issues of noise pollution from public works and construction areas, especially within cities.

The municipality said that it deals with all calls and their follow-ups, acting appropriately on them as per needs and demand priorities. It uses sophisticated systems and advanced programmes to handle inbound calls, suggestions and complaints to ensure prompt and interactive responses to them.

Source: Wam