Emirates Empowers Airport Staff

Emirates continues to be a trailblazer in technology, recently empowering its airport staff with the latest mobile application designed to deliver the best service to customers. Called the Journey Manager, this custom-designed application enables the airline’s team of airport staff to get real-time information that will enable them to respond to customers’ needs with greater efficiency, regardless of where they are in the airport.
Developed by Emirates in cooperation with Samsung and Etisalat, Journey Manager runs on the recently launched Samsung Note 4.
“Emirates has always been in the forefront of innovation, and our aim is to continue delivering excellent and more personalised service to our customers. The size and scale of our operations at the airport can be a challenge, especially during peak times where we can see up to 140departures and arrivals in a four hour window,” said Mohammed H Mattar, Emirates’ Divisional Senior Vice President, Airport Services.
“That is why we have always looked at ways to use technology and automation to improve the customer journey as well as empower our staff whose jobs means they are constantly on the move across the airport terminal. Emirates is again leading the way by using the latest mobile technology in our airport operations. We are proud to have launched the Mobile Journey Manager application on the Samsung Note 4 devices on the same day these devices were released in the market,” added Mr Mattar.
Emirates’ managers and supervisors using the application now have increased operational awareness. At a glance they are able to check the status of both inbound and outbound flights, which helps them to assess potential areas of concern and better manage operations, especially in the event of a disruption.
Emirates airport staff use Journey Manager at the transfers area to assist transit passengers. Up to 20,000 transit passengers go through transfers desks du.